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날짜: 2015.04.08 오전 00:11:39
제목: 201103477 Chun Young Ho/ Second Draft / Thurs 56
201103477 Chun Young Ho/ How to complain effectively / Thurs 56
How to complain effectively
In our daily life we often confront a situation what we cannot help complaining about something. This can happen in restaurant, bus, hotel, school and even in the home. So when you are in this situation how can you complain effectively? It is important to indicate proper mistakes, faults and dissatisfaction with gentle but dignified manner. Do not forget the purpose of the complaining. We often complain to improve a situation and productivity. Complaining without an intent or purpose is just a whining. Done properly, complaining is not just a negative event. Also you should find someone who can help you, and don't be emotional. It is good to thank the individual for his attention.
Firstly you should complain at proper fault of opposition or situation. Common sense is good standard for judging that complain is justifiable. Also you should considerate in the stance of opposition side. We express our frustration and flail our arms at the first person we see. Unfortunately, those are the people who are the least empowered such as waiter or bell boy. Does your room has one bed instead of two? Don't ask the bell boy. Want to replace your entree? The bus boy can't help you. Ask for a manager. If there is no one to do anything about it or it is a minor issue you can correct the situation by yourself. If the room is filled with darkness, just turn on your smart phone's 'Lighting' function. To emphasis, common sense is great criteria for judging the situation.
Secondly, when you got a right point, you should deliver your thought and feeling to opposition in polish way. The word 'polish' doesn't mean you should be coward or jerk. It is important to express your idea in firm but moderate mood. Also don't forget to keep your manner. Be clear about what happened and how you want the situation to be resolved. If you need your money back, be specific about the 'amount'. If it's a service issue and you want some kind of explanation, state that. It will be easier for the person to correct the situation if you're in front of what you want. Plan what you intend to say in a logical fashion. Just consider it as a mini-presentation. Attitude, tone of voice, facial expression and body language all serve as critical elements.
Also don't be emotional about how angry this incident has made you. Don't raise your voice or make angry gestures in public place. The key to actually getting what you want in the situation is to get the person who can help you on your side. If you're acting as a threatener, the person will be far less likely to want to give you what you want. Control your body language and facial expression so that you appear calm and alert. Don't use crossed arms, eye rolling, and other gestures that imply you might lose your temper at any moment.
Lastly, proper feedback is the perfect ending of your complain. If you got what you hoped for, a genuine thank to the person who reacted to your complain is so worthy procedure. When compliments are called for, do not hesitate to express it. Give specific feedback about what you liked and hopefully you can get more in the future on similar case, place and situation. If you did not receive your wanted outcome, you have to decide whether to take it to the next level. Such as complain to upper level or consider legal procedure about the case. It is important to avoid the situation that you are becoming a chronic complainer. Some complaints are simply not worth your time and energy.
To sum up, if you want to complain effectively, you should complain at proper fault to right related individual. Next, be clear and keep your manner. It is sufficient to resolve your situation in using some moderate words. Also don't be emotional. Gestures viewed as a threatening doesn't help your situation. Additionally it is good to thank the individual for his time and attention. Don't forget to be on opposition side once. How many complainers does it take to change the world? One could be an abnormal person. Two could be a coincidence. But three will constitute a trend. Do not hesitate to complain when it is proper and adequate. You could be the one who set the trend.